We believe that art can build bridges between different cultures and inspire us all. Our aim is to make art accessible and exciting for everyone, welcoming fresh ideas and new ways of thinking.
Return Period
If you are not completely happy with your purchase, you can return the artwork within 30 days of receiving it. The artwork must be in its original condition.
Condition of Returns
To be eligible for a return, the artwork must be in the same condition as when you received it. Please include all original documents, such as certificates of authenticity.
Customs and Duties
Any customs duties, taxes, or fees incurred during the return process are the responsibility of the buyer.
Refund Process
After we receive and check the returned artwork, we will refund your money within 7-10 business days. The refund will be made to the original payment method. Please note that we cannot refund the original shipping costs or any customs fees.
Restocking Fee
We do not charge a restocking fee for international returns.
Non-Returnable Items
Custom or commissioned artworks, as well as pieces that were specially framed or mounted, cannot be returned.
Damaged Items
If your artwork arrives damaged, please let us know within 48 hours. We will arrange a replacement or give you a full refund, including shipping costs. Please keep all packaging materials and take photos of the damage to help us process the return.
Customer Support
If you have any questions or need help with your return, please contact us at info@charoenaart.com. We are here to assist you.
Return Period
If you are not completely happy with your purchase, you can return the artwork within 30 days of receiving it. The artwork must be in its original condition.
Condition of Returns
To be eligible for a return, the artwork must be in the same condition as when you received it. Please include all original documents, such as certificates of authenticity.
Return Shipping
- You will need to cover the cost of returning the artwork, including any customs fees or taxes.
- Please use the original packaging or something similar to ensure the artwork is safe during shipping.
- We strongly recommend insuring the return shipment to protect against loss or damage.
Customs and Duties
Any customs duties, taxes, or fees incurred during the return process are the responsibility of the buyer.
Refund Process
After we receive and check the returned artwork, we will refund your money within 7-10 business days. The refund will be made to the original payment method. Please note that we cannot refund the original shipping costs or any customs fees.
Restocking Fee
We do not charge a restocking fee for international returns.
Non-Returnable Items
Custom or commissioned artworks, as well as pieces that were specially framed or mounted, cannot be returned.
Damaged Items
If your artwork arrives damaged, please let us know within 48 hours. We will arrange a replacement or give you a full refund, including shipping costs. Please keep all packaging materials and take photos of the damage to help us process the return.
Customer Support
If you have any questions or need help with your return, please contact us at info@charoenaart.com. We are here to assist you.
